Return & exchange

At Kidzoie, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or exchange within 7 days of receiving the product.

To be eligible for a return or exchange, the item must be unused, in its original condition, and in the original packaging with all tags intact. Items that are damaged due to misuse or normal wear may not qualify for return or exchange.

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos of the item so we can assist you quickly.

Once your return request is approved, our team will guide you through the return process. After we receive and inspect the returned product, we will proceed with the exchange or refund as applicable.

For any questions regarding returns or exchanges, please contact us through our Contact Us page, and our support team will be happy to assist you.